“The Crain Team’s Got ‘Em!” Those words have been chanted across the televisions and radios of central Arkansas families for over two decades, and they are not an exaggeration. From its diverse inventory to its exceptional customer service, vehicle shoppers need look no further than the Crain Automotive Team. One quality that sets the Crain Team apart from hundreds of Arkansas dealerships is captured by the voices of four generations of Crain family members heard in that classic catchphrase– they value family.
At Crain Buick GMC in Conway, treating customers like family has been the team’s primary aim since 2004. “No two customers are alike,” said Christian Crain, dealership owner and fourth-generation Crain family member in business with the Crain Companies. “They all have different needs to make a vehicle the right fit for them. Whether it’s third-row seating, fuel economy, or the right truck bed for work purposes, identifying a customer’s needs is the most important thing we do.”
An Arkansas family-owned and -operated business for over 70 years, the Crain Companies have amassed 20 auto dealerships across central and northwest Arkansas that feature a broad inventory of popular brands, a wealth of financing options, state-of-the-art service departments, and professional staff.
Crain Buick GMC in Conway provides over 300 new Buick and GMC models, such as the Buick Enclave and GMC Sierra, and 120 certified preowned vehicles onsite. Over 1,000 certified preowned vehicles are available companywide and can be transported to Conway. Crain Kia of Conway is an adjacent site that offers a comparable selection of Kia models as well.
In addition to its inventory of quality vehicles, the Crain Team accommodates customers’ unique budgeting requirements with a multitude of financing options through over 30 lenders.
The Crain Team’s commitment to customer satisfaction extends well beyond the initial sale. With a full service department onsite outfitted with the latest technology and equipment, certified service experts, and competitive pricing, Crain Team technicians can handle everything from general maintenance to collision repair at a fair cost. The benefits the Crain Team offers on every vehicle they sell is further proof of their commitment. The “Crain Commitment” states that each Crain dealership offers 100 year/100,000 mile warranty; 100 hour love-it-or-leave-it exchange policy; and 100% low-price guarantee.
“It’s a one-stop shop. We have the best parts, brand diversity, staff, service departments, and relationships with financing lenders,” Christian Crain said. “The Crain Team has really got it all.”
Off the lots, the Crain Team has been a pillar of support for the communities of Conway and the surrounding areas. So far this year, Crain Team has sponsored local events including the food court at Toad Suck Daze in Conway; the “Off The Clock” community events series of the Conway Chamber of Commerce; and Haven House’s Derby Party and March Madness events.
As Conway continues to grow, the Crain Team plans to grow its legacy and partnerships along with it. Both Chris Crain and Buick GMC General Manager Justin Kervin are Conway residents themselves, so they have a vested interest in supporting the community.
“Conway has always been significant to the Crain Team,” Christian Crain said. “My uncle Chris Crain grew the GMC brand in this region, and I’m excited to continue growing the GM Giant.”
Crain Buick GMC in Conway is located at 710 South Amity Road. More information about the dealership and current inventory can be found at www.crainteamconway.com or by calling (501) 226-1092. Additional information about Crain Kia of Conway, located at 810 South Amity Road, can be found at www.crainkiaofconway.com or by calling (501) 358-7730. Both dealerships are open Monday through Saturday from 9 a.m. to 7 p.m.
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